DISPATCH AND DELIVERY
Raja Homewares uses a number of delivery partners across Australia to ensure we offer you the best delivery price and safest shipping service.
Our shipping rates are calculated based on delivery location and the size & weight of your item, with the appropriate charge automatically applied at checkout. Please contact Raja Homewares for a shipping quote on Bulky items if you are 25kms outside of Sydney. We do not ship outside of Australia, except for our smaller more portable items!
Upon sales receipt, please allow 3 - 5 business days for product dispatch.
All oversized rattan furniture will be delivered by Courier. All other items will be delivered through Australia Post, Interparcel or Sendle. Raja Homewares will contact you to advise of your expected delivery date and provide tracking to assist in your planning. Raja Homewares cannot take accountability for your order if you are not able to receive it in person.
For valuable items please endeavour to be home to accept delivery of goods. For less valuable items, if you can’t be home to receive your order please leave a message upon checkout for a safe place for delivery.
All deliveries are to Ground Floor only. Note that rattan products are light weight and easily transported upstairs.
Here is an approximate guide for delivery times in Australia:
Sydney Metro: 2-3 business days
NSW: 2-4 days
VIC & QLD: 3-5 days
Other States and Regional: 5-15 days
PRE ORDER ITEMS
Any items purchased on a Pre-order basis have a Shipping deadline estimation only. Sometimes circumstances beyond our control occur such as shipment delays, port congestion, customs delays and other external factors - we cannot be held accountable for these delays. We are a small family run business so please exercise patience and respect in dealing with delays, we are always trying our best to please our customers and ensure they receive their products as quickly as possible.
If an order consists of multiple items with one larger item being a pre-order purchase, then we will group items in a purchase order to save on shipping costs. If you'd prefer to have items sent separately then please contact us for a special shipping quote across multiple products.
If you have shipping queries please don’t hesitate to contact us.